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Skill of the Week

 

Make an Apology

  1. Look at the person.
  2. Use a serious sincere voice tone.
  3. Begin by saying "I want to apologize for" or "I'm sorry for".
  4. Don't make excuses or try to rationalize your behavior.
  5. Sincerely say that you will try not to repeat the same behavior in the future.
  6. Offer to compensate or pay restitution.
  7. Thank the other person for listening.