Printing Services Frequently Asked Questions (FAQ)

  • Printing Services is committed to making the customer experience pleasant. When you cannot find the answer to your question on our FAQ page we will be glad to assist you through email or by calling Printing Services at extension 3350.

    Printing Services main goal is to meet the printing needs of the district.  Instead of losing valuable time Printing Services would rather work with a campus/department prior to work being received.  Several days can be lost when trying to figure out the needs of campuses/departments once work has been received. 


    What is the minimum number of copies for ordering printed material from Printing Services?

    What are the requirements for collating (making sets) printed material ordered from Printing Services?

    Can we request chipboard on the back of pads done at Printing Services?

    What is the minimum amount of sheets used when making a pad?

    How many images can I place on an 8 ½ x 11 (letter size) sheet of paper?

    How do I order Business Cards?

    Why am I not able to add my name to printed material?

    What are the margin requirements for work I send in for printing?

    How do I fill out the print request when ordering NCR forms?

    What is an original?

    When I purchase a workbook or CD don’t I automatically have the right to have the content printed?

    Where can I find permissions to print?

    What is the difference between GBC Coiling and Spiraling?

    When should I check on the progress of my printed material?

    What happens to my request when it is being shipped back to the customer’s location?

    How do I know what is in the box or package of printed material when it is shipped?


    What is the minimum number of copies for ordering printed material from Printing Services?

    25               1-sided print; Bond/Vellum

    75               Front/Back print; Bond/Vellum

    15               Front/Back or 1-sided print; Card/Cover

     1 ream       NCR 

    Rather than return unprocessed printing requisitions that do not meet minimums, Printing Services reserves the right to increase number of copies requested to meet minimums. 


    What are the requirements for collating (making sets) printed material ordered from Printing Services?

    Print orders marked to collate, collate/corner staple, or collate/side staple require visible consecutive page number.

    Examples:

          1, 2, 3, 4, 5, etc…

          or

          63, 64, 65, 66, 67, etc…

    Page numbering location is dependent on where the customer wants their page numbers. When picking a location on the sheet make sure page numbering is at least a half inch from bottom/top and right/center of the sheet. The page number can be placed in the upper right hand corner, lower right hand corner, or in the center.

    page numbering

    Keep in Mind:

    Use black or blue ink pens when hand page numbering your originals; pencil and red ink pens will not reproduce well. You can also run your originals through your copiers to add page numbering when needed.

    Print orders marked to collate, collate/corner staple, or collate/side staple require four finished printed sheets.

    Examples:

     

    collating graphic

    Keep in Mind:

    1-sided jobs have to have a minimum of four originals.

    Front/Back jobs have to have a minimum of five originals.

    We are unable to collate card/cover stock through our bindery equipment.


    Can we request chipboard on the back of pads done at Printing Services?

    Unfortunately, the piece of equipment Printing Services uses to glue paper into notepads is not able to glue card stock, cover or chipboard because of the thickness of the sheets of paper. This is an equipment limitation.


    What is the minimum amount of sheets used when making a pad?

    The minimum number of sheets is 100. Customers requesting “Pads of 100” will always need to make sure their order quantity is in increments of 100.


    How many images can I place on an 8 ½ x 11 (letter size) sheet of paper?

    The number of images can range from 1 to 8 images.

    Examples:

    number of images  

     

    Make sure when laying out multiple images that you follow our guidelines for margins.


    How do I order Business Cards?

    Business card orders are available to district personnel who have been approved by Instructional Services or Business Services. To order business cards customers need to follow the instructions for the business card form.   The instructions and form are located at this Website on the Forms Page or through the Telecommunications Website.

    Business card forms are to be sent to Mail Services for typesetting. All forms require an online print request (see pg. 11 in our "Guidelines for Printing Requisitions). 


    Why am I not able to add my name to printed material?

    Printing Services does not allow personalization on forms, note pads or stationery items. Customers need to use titles on forms. This policy is in place to reduce the amount of forms that become unusable when staff members change locations or titles.


    What are the margin requirements for work I send in for printing?

    Printing Services requires a ½” margin on all sides of the printed sheet because of printing press requirements.

    Work that is cut will require ½ margin on outer edges and 3/8” margin on each side of the cut line (see below).

     

    cut margins  

     

    Work that is folded will require ½” margin on outer edges and 3/8” margin on each side of the fold lines (see below).

    fold margins  

    Work received that does not have sufficient margins for cutting or folding will be returned to the customer along with a layout mock-up showing margins and image area.

    An easy way to check your margin set-up is to fold a copy of your original and measure from the fold to the image edge.


    How do I fill out the print request when ordering NCR forms?

    When ordering NCR, please do not circle white bond and NCR.  Just circle 2 pt, 3 pt, or 4 pt under NCR.  Otherwise you are giving us conflicting information. The processing of the request will be on hold until clarification is acquired from the customer. 


    What is an original?

    Originals are content with black print on white paper. Pencil drawings or handwriting will not reproduce well. Originals sent in on dark colors of paper will not reproduce well and will cast a dark background on to the printed sheet. 

    Keep in Mind:

    Our printing presses have limitation when it comes to half-tones/screens and large areas of black. Neither of these are guaranteed to reproduce well. 


    When I purchase a workbook or CD don’t I automatically have the right to have the content printed?

    The adoption of a textbook program does not automatically give permission to print. The purchase of software licenses does not grant the purchaser the right to print. Information from the Internet is protected under copyright laws as well. Permission to reprint is covered by the copyright conditions of each document.


    Where can I find permissions to print?

    Permissions to print for Internet sites and Software are usually located under “Terms of Use”. Workbooks usually have permission to print located in the first several pages of the workbook. When licenses are purchased the “Terms of Use” are located in the contract and staff members will need to contact their Content Coordinator.

    Keep in Mind:

    There is some copyrighted material that will require us to see proof-of-purchase along with the permission to print.


    What is the difference between GBC Coiling and Spiraling?

    GBC Coiling is a type of binding that uses the 19-hole binding combs. This type of binding is used in place of side stapling books. This type of binding requires a 20 day turn-around because of the amount of handwork involved in the assembling of the books.

    Spiraling uses a 43-hole binding wire. This type of binding is only available for campus student planners and Admin. Bldg. administrative request.


    When should I check on the progress of my printed material?

    Printing Services request that customers only contact us when your request has not been delivered in the guaranteed turn-around time. The department works on requests from all the campuses and departments. Our turn-around time includes processing, printing, follow-up work, and shipment back to the customers location.

     


    What happens to my request when it is being shipped back to the customer’s location?

    Once work is boxed and ready for shipping. The work is handed over to Central Distribution for shipment back to our customers. Central Distribution divides the district into two delivery routes. These routes are called East or West delivery routes. Once the work is delivered to the customer’s location it is place in one central designated area of the location. Staff members need to check with their designated contact for the arrival of their printed material.

     


    How do I know what is in the box or package of printed material when it is shipped?

    Unfortunately, all packages and boxes need to be opened. We only designate how many packages and boxes have been shipped back to the customer. Printed material shipped can be for multiple staff members at their location.